LOOKERS PRIVACY NOTICE
This Web site is operated by Lookers plc on behalf of its trading subsidiaries. Lookers plc is registered in England (No 111876), its registered office is 776 Chester Road, Manchester M32 OQH (together referred to as "Lookers" in this notice).
1. ACCURACY AND CONTRACT
The Lookers Group cannot guarantee the accuracy of information given on this site. Specifications and prices are indicative, for information purposes only. Please contact the selling dealership to confirm all prices and specifications before proceeding.
Any mileages quoted are approximate and may not be guaranteed - please confirm with the selling dealership before your purchase.
Specifications of models can change from time to time. We reserve the right to change the specifications of any products.
The information given is not intended to form the basis of any contract, and is merely treated as an invitation. Contracts can only be made by completing and signing an order form at the selling dealership and paying a deposit.
Any contract made with us is subject to our Standard Terms of Business. Copies are available at all of our dealerships and appear on all of our order forms and invoices.
If any of these terms and conditions become or are declared to be illegal or otherwise unenforceable by any Court of competent jurisdiction such terms shall be deemed deleted (to the extent necessary) and all remaining terms shall remain in full force and effect.
All materials and information on the site are the intellectual property of the Lookers Group. The name Lookers and the logo, and that of other companies within the Lookers Group, are registered in the U.K. Copyright © 1999 Lookers plc. All rights reserved.
4. JURISDICTION AND LAW
This site is intended for the use of customers in the United Kingdom only. It was created and is operated according to the laws of England . Any disputes will be subject to the exclusive jurisdiction of the Courts of England and to the laws of England.
On this site you may be offered links to other sites operated by parties other than the Lookers Group. The inclusion of any link to such sites does not imply endorsement by us of the sites or the services or products offered on such sites. We have not reviewed the sites which may be linked to this site and Lookers is not responsible for the content or accuracy of any off-site pages or any other sites linked.
6. LIMITATION OF LIABILITY
The Lookers Group excludes all liability (other than liability for death and personal injury) resulting from your access and use of the site.
7. DATA PROTECTION AND PRIVACY
HOW WE WILL USE YOUR INFORMATION
Lookers plc collects personal information when you make an enquiry or place an order for vehicles, parts or services. We will use this information to provide the products or services requested, maintain guarantee and service records and, if you agree, to tell you about other products and services we think may be of interest to you.
If you are taking out finance with your vehicle purchase the information you provide for the finance proposal will be disclosed to lenders for the purposes of considering your credit application. Lenders may use this information to carry out searches with credit reference agencies. A record of those searches will be kept and may be used by other lenders in accessing applications from you and members of your household for credit in the future. Lenders will cross check this information with other lenders to help prevent fraud. In order to prevent and detect fraud we may at any time share information about you with other organisations and public bodies, check and/or file your details with fraud prevention agencies and databases and, if you give us false or inaccurate information and we suspect fraud, we will record this. We and other organisations may also search agencies and databases to check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity.
Data collected about you by Lookers plc or any subsidiary of Lookers plc will be used to (i) fulfil any service or order you may request, (ii) improve customer service for example by conducting surveys, (iii) for sending marketing and other communications to you, and (iv) to enable us to contact you about safety issues, servicing and MOTs. We may also from time to time want to share new and exclusive offers as well as tailored options for you to renew your current finance contract. Your personal information may be shared with other subsidiaries of Lookers plc, the vehicle manufacturer and selected third parties (such as providers of automotive products and value added services such as insurance), some of these selected third parties may be based outside the EEA in countries that do not have the same standards of protection for personal information as the UK. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.
We, and third parties with whom we have shared your information, may contact you with information about products and services that we, or the third parties, think may be of interest to you. We and the third parties will only contact you with such marketing if you provide your consent and select at least one preferred contact method, such as mail, telephone, SMS or email. In order to stay up to date with the latest motoring news and events from Lookers we may contact you in the methods indicated by your chosen preferences. We aim to improve the customer experience and may survey new and existing customers using standard market survey techniques from time to time.
ACCESS TO YOUR INFORMATION AND CORRECTIONS
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write to the Data Protection Officer, Lookers plc, 776 Chester Road, Stretford, Manchester, M32 0QH. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us not to process your personal data for marketing purposes. You can also unsubscribe at any time by contacting us at Lookers plc, 776 Chester Road, Stretford, Manchester, M32 0QH or by emailing us at stating "UNSUBSCRIBE" in the subject line. It may take up to 30 working days to unsubscribe you from our marketing. If you do not wish to receive marketing from any third party (including the manufacturer) please contact them directly.
8. COOKIES POLICY
Any information collected about you will be used to firstly fulfil any service you might request and secondly improve how, as a company, we may be able to serve you and we will do this by making appropriate use of the information.
The information you supply is stored in our database and used to improve customer service, marketing and communications. From time to time we may contact you with information about products and services we think may be of interest to you. We may share this information with other selected organisations. You have the right as an individual to find out what information we hold about you and to make corrections if necessary – you also have the right to ask us not to use the information supplied in a certain way.
9. DATA SECURITY
You should be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data in transit; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6 Things Lookers will never ask you to do…
Call or email to ask you for your any ‘online banking details’, e.g. passwords, pass phases, etc.
Send someone to your home who cannot identify themselves as a Lookers employee to collect cash, bank cards or anything else relating to your financial information
Ask you through an email or text for personal or banking information
Send an email with a link to a page which asks you to enter any banking log-in details
Ask you to authorise the transfer of funds to Lookers or any of its employees
Provide motor sale services through any mobile apps other than Lookers official apps
If you suspect you’ve become a victim of fraud
Stop sending any money. Contact your sales executive or dealership immediately using the number on the Lookers website or other official communications.
Report the fraud to the police through Action Fraud either via the website www.actionfraud.police.uk
Beware of other scams. You are likely to be targeted again, particularly by firms offering to recover funds you have lost.
or by calling 0300 123 2040 (textphone 0300 123 2050).